Play Smart. Stay Safe.

Responsible Gaming at atv99

atv99 is committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. Gambling should always be entertainment — never a financial strategy.

⚠️ atv99 is strictly for adults aged 21 and above. Playing on atv99 while under the age of 21 is a breach of our Terms & Conditions and is strictly prohibited. If you are under 21, please leave the platform immediately.

Our Commitment to Responsible Gaming

atv99 takes problem gambling seriously. We believe that the vast majority of our players enjoy gaming as a leisure activity without any negative impact on their daily lives. However, we also recognise that for a small number of people, gambling can become a problem — and when that happens, atv99 wants to help.

Our responsible gaming framework is built into the atv99 platform at every level. From account registration through to daily play, we provide tools, resources, and trained support staff to help every player stay in control. atv99 encourages all players — regardless of how infrequently they play — to familiarise themselves with the tools available and to use them proactively.

Gambling at atv99 must be funded only from money you can genuinely afford to lose. Never gamble with money set aside for rent, food, bills, family expenses, or any essential cost. If gambling is starting to feel like a necessity rather than a choice, please use the tools below or contact our support team right away.

Player Protection Tools

atv99 provides six core responsible gaming tools. All tools are available from your account settings and take effect immediately or within the timeframes described below.

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Deposit Limits Set daily, weekly, or monthly limits on how much you can deposit into your atv99 account.
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Session Time Limits Limit how long each gaming session can last. Auto-logout kicks in when the limit is reached.
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Account Lock Temporarily lock your account for 24 hours, 7 days, or 30 days with a single tap.
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Cool-Off Period Take a short break of 1-6 weeks. Your account is paused and marketing is suppressed.
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Activity History Review your full bet history, session lengths, wins, losses, and deposit totals at any time.
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Self-Exclusion Exclude yourself from atv99 for 30 days up to 5 years. Full block — no access, no marketing.

How to Set Your Limits on atv99

Setting deposit or session limits on atv99 takes less than two minutes. Follow these steps to activate your preferred safeguard right now.

  1. Log in to your atv99 account using your registered mobile number and password.
  2. Tap the profile icon at the top of the screen to open your Account Settings menu.
  3. Select "Responsible Gaming" from the menu to access all player protection tools in one place.
  4. Choose the tool you want to activate — Deposit Limit, Session Limit, Cool-Off, or Self-Exclusion — and enter your preferred value or duration.
  5. Confirm your selection. Reductions and new restrictions take effect immediately. Increases to limits are subject to a 24-hour review period to protect you.

Warning Signs of Problem Gambling

Problem gambling does not always look the same. It can develop slowly and be hard to notice in yourself. The following signs may indicate that gambling is no longer a form of entertainment for you or someone you know.

You spend more money on gambling than you originally planned, and find it difficult to stick to a budget even after setting one.

You gamble to recover money you have already lost, sometimes called "chasing losses" — a pattern that typically leads to larger losses over time.

Gambling is causing tension in your relationships with family, friends, or colleagues, or you are hiding your gambling activity from people close to you.

You feel restless, irritable, or anxious when you try to reduce or stop gambling, or when you are unable to access the platform.

You are using money intended for essential expenses — such as rent, food, bills, or school fees — to fund gambling, or borrowing money to gamble.

Gambling has become your primary way of dealing with stress, anxiety, loneliness, or difficult emotions, rather than a leisure activity you enjoy occasionally.

Self-Exclusion: Taking a Break

Self-exclusion is available to any atv99 player who feels they need a structured break from gambling. Unlike a simple account lock, self-exclusion is a firm commitment: once activated, the exclusion period cannot be shortened, and access to the platform is fully blocked for its entire duration. All marketing communications from atv99 are suspended during self-exclusion.

Self-exclusion periods at atv99 range from 30 days to five years. Players who feel they need a permanent exclusion may request one by contacting the atv99 support team directly. To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered account username and your desired exclusion duration. The atv99 team will process your request within 24 hours.

During any self-exclusion period, if you attempt to re-register a new account on atv99, that account will be closed immediately upon detection. atv99 takes self-exclusion commitments seriously and will not accept play from a player under active self-exclusion.

Tips for Playing Safely at atv99

Whether you are a new player or an experienced atv99 member, these straightforward habits can help you keep gambling in its proper place as a leisure activity.

  1. Set a gambling budget before you start each session and stick to it strictly, regardless of whether you are winning or losing. Treat it the same way you would a movie ticket or a restaurant meal — it is money spent on entertainment.
  2. Never gamble when you are upset, stressed, under the influence of alcohol or medication, or in any emotional state that might impair your judgment or lead you to make decisions you would not normally make.
  3. Take regular breaks during play. Stand up, stretch, drink some water, and check in with yourself. Continuous unbroken play for long periods increases the risk of losing track of time and money.
  4. Balance your gambling with other leisure activities. A healthy lifestyle that includes sports, social time, reading, or other hobbies makes it easier to keep gambling in perspective and reduces the risk of it becoming an obsession.
  5. Use atv99's activity history feature regularly to review how much time and money you have spent over the past week or month. Seeing your actual figures — not your feelings about them — is one of the most effective ways to stay in control.

Protecting Young People from Gambling

atv99 is a 21+ platform. Access to the platform is strictly prohibited for anyone under the age of 21. atv99 uses age verification checks during the registration process to prevent underage access. Any account found to belong to a person under 21 will be closed immediately, all balances forfeited, and the registration details reported to the relevant authorities where required by law.

If you share a device with other family members — including children or teenagers — we strongly recommend enabling parental control software on that device to block access to gambling websites. atv99 supports the use of third-party parental control tools. If you suspect a minor has gained access to atv99 through your account or device, please contact [email protected] immediately so the account can be reviewed.

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Need Help? Our Support Team Is Here 24/7

If you are worried about your own gambling or someone else's, please reach out to the atv99 support team. Our trained staff are available around the clock, every day of the week, to provide confidential assistance. You do not need to be in crisis to contact us — early conversations are always easier. Reach us at the email address below. Please use plain text — this address is not a clickable link.

Play Safely — atv99 Has You Covered

Browse our FAQ for quick answers on account tools and deposit limits, or head to atv99 Casino and enjoy gaming responsibly. 21+ only.

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