atv99 Privacy Policy — How We Handle Your Data

Effective Date: 1 January 2026. Last updated: 1 January 2026.

This Privacy Policy ("Policy") describes how atv99 ("we", "us", "Platform") collects, uses, stores, and discloses personal information provided by or collected about users ("you", "Player") who access the atv99 website at atv99.org and use its associated services. By registering an account or using the atv99 platform you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

atv99 respects your right to privacy and is committed to handling your personal data in a transparent, lawful, and secure manner. We collect only the data necessary to provide you with a safe and functional gaming experience, to comply with our legal obligations, and to improve the platform over time. We do not sell your personal data to third parties for marketing purposes.

1. Personal Data We Collect

Depending on how you use atv99, we may collect the following categories of personal data. We collect only the minimum necessary data for each specific purpose.

2. How We Collect Your Data

atv99 collects personal data through the following channels and interactions with the platform.

• Directly from you during account registration, KYC verification, deposit and withdrawal requests, or when you contact our support team.
• Automatically as you use the platform, including through cookies, web beacons, log files, and similar tracking technologies that record your interactions with the website and games.
• From payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other integrated payment partners) in connection with processing your transactions on atv99.
• From game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who supply the games accessible through the atv99 platform, in connection with game session records and RNG certification data.

3. How We Use Your Data

atv99 processes your personal data for the following purposes. Each purpose is supported by a lawful basis described in Section 4 of this Policy.

• Account management: to create and maintain your atv99 player account, verify your identity and age, and manage your account settings and preferences.
• Payment processing: to process deposits and withdrawals in BDT through your chosen payment method, reconcile transaction records, and detect and prevent payment fraud.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) laws, KYC requirements, age verification obligations, and any other legal duty imposed on atv99 by competent authorities.
• Responsible gaming: to monitor gaming activity for patterns consistent with problem gambling, to apply deposit limits, session limits, and self-exclusion instructions you have requested, and to send responsible gaming reminders.
• Platform improvement: to analyze aggregated, anonymized usage data to improve the performance, design, and game selection of the atv99 platform.
• Marketing communications: to send you promotional offers, bonus notifications, and atv99 news by SMS or email, where you have opted in to receive such communications. You may withdraw consent at any time by contacting support.

4. Legal Basis for Processing

atv99 relies on one or more of the following lawful bases when processing your personal data.

• Contractual necessity: processing is necessary to perform the contract between you and atv99 — for example, operating your account, processing your deposits and withdrawals, and delivering the games and betting services you have requested.
• Legal obligation: processing is required to comply with applicable laws, including AML obligations, KYC requirements, age verification duties, tax reporting, and responses to lawful requests from competent authorities.
• Legitimate interests: processing is necessary for atv99's legitimate interests in preventing fraud, maintaining platform security, analyzing anonymized usage patterns to improve the service, and enforcing these Terms.
• Consent: for marketing communications (SMS, email promotions, bonus notifications) we rely on your freely given, informed consent. You may withdraw this consent at any time by emailing [email protected].

5. Sharing Your Personal Data

atv99 does not sell, rent, or trade your personal data to any third party. We may share your data only in the specific circumstances described below.

Permitted Disclosure Circumstances

• Service providers: we share data with trusted third-party service providers who process data on our behalf under contractual data-processing agreements. These include payment processors (bKash, Nagad), game studios (Pragmatic Play, Evolution Gaming), identity verification services, and cloud infrastructure providers. These providers are permitted to use your data only to deliver the specific service for which they are engaged.
• Legal and regulatory authorities: we may disclose your data to law enforcement agencies, tax authorities, financial regulators, or other competent authorities when required to do so by law, court order, or regulatory directive.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of atv99's assets, your personal data may be transferred to the acquiring entity, provided that the receiving party agrees to be bound by a privacy policy no less protective than this one.

6. Data Retention

atv99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Account and transaction records are retained for a minimum of five years following account closure to comply with AML record-keeping obligations. Gaming session data is retained for a minimum of three years for dispute resolution and regulatory inspection purposes.

When the retention period for a category of data has expired and no legal obligation requires its continued storage, atv99 will securely delete or anonymize the data. You may request early deletion of non-legally-required data by contacting support, subject to our ability to fulfill the request in light of ongoing legal obligations.

7. Data Security

atv99 implements technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the atv99 servers, encrypted storage of sensitive data at rest, access controls limiting data access to authorized personnel on a need-to-know basis, regular security assessments, and two-factor authentication for account access.

While atv99 takes all reasonable precautions to protect your data, no method of internet transmission or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, atv99 will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach.

8. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data atv99 holds about you. To exercise any of these rights, please contact atv99 support by email at [email protected]. atv99 will respond to verified requests within a reasonable timeframe.

9. Cookies and Tracking Technologies

atv99 uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to analyze how the site is used. The following categories of cookies are used on atv99.

• Essential cookies: these cookies are strictly necessary for the platform to function. They include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: these cookies collect anonymized data about how visitors use the platform (pages visited, session duration, error events) to help us improve the service. No personally identifiable information is included in analytics reports.
• Preference cookies: these cookies remember your language preference, display settings, and other customizations so you do not need to reset them on every visit.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of atv99. Disabling analytics and preference cookies will not prevent you from using the platform but may reduce the quality of your experience.

10. Children's Privacy

atv99 is strictly an adults-only platform. The platform is not directed at, and is not intended to be used by, any person under the age of 21. atv99 does not knowingly collect personal data from individuals under 21 years of age. If atv99 becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account. If you believe a person under 21 has registered on atv99, please notify us at [email protected]. 21+ only.

11. Changes to This Privacy Policy

atv99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will post a notice on the atv99 platform and, where reasonably practicable, send a notification to your registered contact details. The updated Policy will be effective from the date stated in the notice.

12. Contact and Data Requests

For all privacy-related inquiries, data access requests, rectification requests, erasure requests, or complaints about how atv99 processes your personal data, please contact the atv99 support team by email at [email protected]. Please include your registered account username and a clear description of your request so we can process it efficiently.

atv99 aims to acknowledge all privacy requests within 48 hours and to resolve them within 30 calendar days of receipt. Complex requests involving large volumes of data or legal review may take longer, in which case atv99 will notify you of the expected timeline. The support team is available 24 hours a day, 7 days a week.